Agency: IDEO and PillPack (Collaboration)
Client: PillPack
Country: United States

PillPack is changing everything you know about visiting the drugstore.

Anyone who has been to a retail pharmacy knows that there’s a TON of room for improvement. For people living with a chronic condition or who have had an acute health condition, managing medications is one of the very most frustrating daily tasks. It doesn’t have to be that way. Your medications come in individual packs organized by date and time. A shipment automatically arrives on your doorstep every two weeks. Each shipment contains a personalized PillPack, a recyclable dispenser with label, scheduled medications that don’t fit in packets, and any medications you take only when you need them.

PillPack worked with international design and innovation firm IDEO to design a whole new pharmacy service focused on the customer. From our website to our customer dashboard to our physical products, everything is designed to be intuitive and easy to use. We even built our own full-service pharmacy in Manchester, NH and can currently ship to 31 US states. The engineering, design and marketing teams are based out of our Davis Square office in Somerville, MA.